Customer Experience Improvement Program

Do you want to actively participate in the development of CUR3D and other CUR3D software, and always be one step ahead with the latest releases uptodate and others?

Then we'd love to see you join our usability improvement program!

There is not much you need to do to participate in the Customer Experience Improvement Program. Simply start your software, for example CUR3D Professional, and switch to the settings.

There you will find the menu item “Join usability improvement program” relatively high up. Next to it is a field that you have to activate with a tick. Now save the settings by clicking the check mark at the bottom of the dialog. Finally, just restart the software.

If there are updates for the respective product that have not yet been released as stable by the development, but still have beta status (one also speaks of a release candidate), these are now downloaded and can be installed as usual. You will then receive new functions and improvements that have not yet been published in the “stable” version.

To stop participating in the Customer Experience Improvement Program, do the following:

  1. Open settings
  2. Uncheck the box next to “Join the Customer Experience Improvement Program”
  3. Save settings

Complete! Now you will only receive “stable” program updates again. We recommend that you then uninstall the software once and then download and reinstall the current stable version.

Also, what will change for me if I participate in the Customer Experience Improvement Program?

In a nutshell, the following happens: When the product is used, usage data is regularly recorded and transmitted to us. Based on this data, we can identify problems in the software at an early stage and resolve them. Furthermore, we can adapt new developments to customer needs.

The licensee-related data includes:

  • Operating system version
  • Screen resolution
  • Size and format of the drawings that are imported and exported (file size and model dimensions rounded to the nearest centimeter)
  • Duration of arithmetic operations
  • Frequency of use of controls

The following data are NOT recorded and NOT transmitted:

  • Filenames
  • File paths
  • File contents
  • Information about the operation of other programs
  • Information about the operation of the operating system

If you have any questions on this topic, please send us an email at support@cur3d.de.

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